Recent Water Damage Posts

Don't Let Water Damage Ruin Your Summer

4/1/2021 (Permalink)

With the temperatures quickly rising and the hot summer season headed straight towards us, our natural inclination is to turn up the A/C indoors and head to the pool each chance we get. 

However, just because the risk for frozen pipes have passed, the risk of water damage still poses a threat even during the summer months. 

With the extended use of air conditioning units, if not properly maintained, can cause drainage issues. To avoid this, make sure to change your air filter regularly. Regular inspections and cleanings are also important to prevent and stop any issues in your unit from worsening. One thing to keep an eye on is the drainage pan. Check to make sure water isn’t leaking and accumulating in the pan. Especially in the hotter weather; mold, mildew, and fungus can easily grow and spread. 

Another thing keep in mind is the potential for pipes to burst. Although burst pipes are more common during the colder months, hot summer weather can still cause this headache for a home or property owner. A good rule of thumb is to notice whenever there is a change in your water pressure. While it could be simply just an irritation, it could also be a sign that something bigger is on the verge of happened. This could be a result of corrosion build up which leads to leaks and eventually, water getting into your home or office. 

The risk for pipes bursting don’t stop there. As a result of the dry and hot North Texas climate, droughts are a common cause of pipes bursting as well as foundation shifting because of the heat. If you notice cracks appearing on the walls, especially around the corner, it’d be safe to assume there have been changes in your foundation. An easy solution however, is to consistently water the soil and even place plants around the perimeter of the foundation. The plants helps moderate the temperature of the soil and can also serve to hold the ground together with their roots.

The last thing any home or property owner wants to deal with is water damage, no matter the weather! Don’t let water damage ruin your summer, but if you find yourself in a situation that requires the help and expertise of water damage restoration professionals, SERVPRO of South Frisco / The Colony is more than ready to help. 

New Homeowners - Watch Out For These Common Causes of Water Damage

3/19/2021 (Permalink)

They say its a buyer’s market in the real estate industry, which means plenty of first time home buyers are making the jump from renting to property ownership. Adding in that Frisco is among the fastest growing cities in the country, plenty of individuals and families are making the move to North Texas. If this is you, congratulations! While the thought of home ownership is exciting and filled with endless possibilities of design and style; there are also endless possibilities for disasters. Below are a few common causes of water damage that SERVPRO of South Frisco / The Colony is often called to. Make sure to look out for:

1. Air Conditioners

Make sure your A/C unit is serviced regularly, at least once a year. As the A/C removes moisture from the air, it can build up in the unit and leak into the flooring and drywall, potentially ruining it and causing a mold problem.

2. Dishwasher

If your dishwasher isn’t properly sealed, this could be because the latch is broken or the wrong soap was loaded. Address any leaks immediately and repair or replace your unit if needed.

3. Washing Machine

Check the underbelly of your washing machine to ensure it is not leaking beneath the unit. Performing regular checks and inspections will also go a long way in preventing more serious water damages from occurring.

4. Leaking Pipes

Probably the most obvious cause of water damage on the list. A good way to keep an eye out for leaky pipes and faucets is keeping tracking of your water bill. If you noticed a spike in the bill recently, it could be cause for concern. Contact your plumber to inspect the pipes as there could be quick fix as easy as tightening bolts.

5. Clogged Drains

Clogged drains can cause more than water damage, these issues can lead to mold growth if not properly and timely addressed. Clogged drains can cause all kinds of nasty backup problems in the toilet, showers, and sinks. The best way to avoid this stinky disaster is by calling a plumber to check your drains if they are frequently clogged.

Don’t let the excitement of home ownership keep you from the responsibilities that come with it. As fun as it is to have a space to call your own, keep in mind that it’s up to you to care for.

If you find yourself muddy waters (that’s probably not actually mud) or with any kind of water damage on your hands, feel free to call SERVPRO of South Frisco / The Colony to make all you water damage issues “Like it never even happened.”

What To Do After Your Pipes Burst

3/4/2021 (Permalink)

As much as we do our best to prevent disasters from happening, there are always certain things out of control. These things range from the ever-changing Texas weather, to faulty electrical appliances to even clumsy pets that race around the house. The point is, disasters unfortunately do happen, no matter how much we try to stop it.

One of the most common disasters Texans have recently faced comes in the form of burst pipes. Although these disasters are more common in northern and colder states, due to extreme temperatures caused by February’s historic freeze, many Texans were left with what felt like swimming pools in their kitchen. As a result of now knowing what to do, the damage got worse.

Here are some things to keep in mind if your pipes burst to prevent any further damage:

  1. Turn off the main water supply

This is the most critical step. As soon as you notice water damage to your home, the most important thing you can do to keep the damage from escalating is shutting off the main water valve. This helps to ensure water does not keep flowing through your pipes and cause even more damage.

  1. Call a plumber

A plumber will help determine what caused the pipe to burst and offer solutions to fix the problem.

  1. Clear the water

Once the water has been shut off and the plumber ha fixed the pipe, there is still standing water that must be extracted before secondary damage such as mold growth begins to occur. This is where the certified water damage restoration technicians at SERVPRO of South Frisco / The Colony come in. Though your first inclination may be to simply mop up the water that’s on the floor, there is likely water that is still stuck behind the walls that must be dried up. By utilizing specialized drying equipment, our crews are trained to restore your home back to it’s preloss condition.

No matter how it happens, water damage in your home or office is a headache to deal with, especially if it’s not addressed right away. That’s why it’s important to call SERVPRO of South Frisco / The Colony to mitigate the damage as soon as possible.

How To Prevent Pipes From Freezing

2/11/2021 (Permalink)

As the weather conditions take a dive from cold to freezing temperatures, the only rise we’re expected to see is the increase in water damage calls related to burst pipes. 

At first, what may seem to be just a cold spell to most, can quickly turn into a waking nightmare involving two feet of your water in your living room — a disaster that doesn’t go away as quickly as it came. 

So how should you properly prepare for below freezing temperatures to keep you from having to call our water damage restoration professionals in the middle of the night? It’s easier than you think. Below a few steps you can take to help decrease your chances of dealing with pipe bursts as a result of the cold weather:

  • Leave the Heat On

This may seem self-explanatory, but if you’re away overnight or gone for long periods of time, setting your indoor temperature no lower than 55° F helps ensure your pipes aren’t as exposed to the cold.

  • Insulate Pipes

Though you should always ensure your attic and crawl space are properly insulated year round, a makeshift quick and inexpensive way to insulate your pipes would be to wrap pipes in heat take or heat cables with a thermostat control. This will work in a pinch, but we recommend properly insulating these high-risk areas. 

  • Seal Cracks and Opening

To prevent drafts, seal or caulk cracks and openings around windows, doors, dryer vents, water pipes. and sill plates.

  • Open Cabinets

Opening cabinets in the kitchen and bathroom allows for warmer air to circulate around the pipes and plumbing. Just make sure to move any cleaners or household chemicals away from the reach of children.

  • Keep Garage Doors Closed

Protect your home from being exposed to colder temperatures and shield any water supply lines that may be in the garage by closing the garage door.

  • Keep Interior Doors Open

For the same purpose of allowing warmer air to circulate around pipes and plumbing, keeping interior doors open helps to spread the warmth. 

  • Let Faucets Drip

Letting cold water drip from a faucet helps to keep water flowing throughout the pipes. As the water flows, even if it’s just a trickle, it helps to prevent pipes from freezing.

Though these steps aren’t guaranteed to keep your pipes from bursting, they do go a long in preventing this disaster from falling on your home or office. 

If you do find yourself in ankle deep water, call SERVPRO of South Frisco / The Colony, our water damage professionals are trained and certified to handle any disaster you find yourself in during these colder months. 

SERVPRO Professionals Know Storm Damage Restoration

1/25/2021 (Permalink)

When it comes to hurricane season and major storms, Texas is no stranger to the devastation
these forces of nature bring. Each year, SERVPRO of South Frisco / The Colony, led by Team
Wilson deploys countless storm teams to aid SERVPRO franchises in Texas, especially in
southern Texas and the Gulf Coast.

However, North Texas is not exempt from the damage that comes as a result of unpredictable storms and weather. This is especially true in regards to the frightening thunder and lightning
storms that prove just how erratic our climate is.

A consequence of this unpredictable climate is the unforeseeable damage it can cause to homes
and properties. This includes minor damage such as fallen shingles that leave leaks in your roof
to major damage like fallen branches that leave large gaps where your living room used to be.

As a home or property owner, you can do your part to help decrease the chances of storm
damage by clearing your yard, covering or boarding up windows and doors, cutting off
dangerous branches or clearing trees that are too close to your home. Another thing to also keep
in mind is knowing where your water shut off and power shut off switches are located in the
event of an evacuation as these storms can be unpredictable and dangerous.

Now, for most, the damage that could be caused is a major source of worry and concern. But for
the professionals at SERVPRO, it’s just another day doing what we do best: making disasters,
“Like it never even happened.” Our crews are trained to deal with all kinds of catastrophes, in
particular storm damage restoration. Whether that may be major storms such as category 5
hurricanes to a smaller scale, isolated thunderstorms, and showers. No matter what the damage looks like, SERVPRO of South Frisco / The Colony is “Ready for whatever happens.”

3 Ways to Prevent Spring Water Damage

1/21/2021 (Permalink)

As we prepare to enter into the spring season, it’s important to note what we should be looking for to help minimize the chances of water damage affecting our homes.

Usually, transitional seasons such as spring and fall bring unpredictable weather patterns and this year
will be no different. Springtime in North Texas is notorious for its storms and lightning shows. These
storms often cause wind and water damage. While we can’t control the weather, we can do our best to
ensure our homes are properly prepared for whatever happens.

Here are a few things to inspect before the storms hit:

  • Basement pumps - A working sump pump is crucial for helping to prevent water accumulation in your basement. Consider
    installing one with an alarm that warns when there is any water accumulation so you can attend to it quickly and prevent secondary water damage.
  • Debris removal - Make sure to clear debris from your gutters, downspouts, and window wells. This allows water to flow away from your home freely instead of flowing back in because of debris buildup.
  • Landscaping - This is an important and often overlooked step. Protruding branches and rotten trees often cause the most damage to homes and structures once strong winds and rain take place. The best way to prevent this is by trimming branches and clearing away trees that are too close to your home.

These are only a few things to keep in mind to prepare for the spring storms coming our way. If water damage does occur as a result of storms, call SERVPRO of South Frisco / The Colony to assist with the restoration and prevent secondary water damage such as mold growth.

Waterproof Your Basement to Prevent Water Damage

1/20/2021 (Permalink)

Have you considered remodeling your home?

During the quarantine months, there was a major uptick in DIY home projects and renovations being
made throughout the country.

If you’re looking to change things up a bit, finishing your basement is one of the most common areas to
start. A finished basement is a great place for older children to have their privacy, it can serve as space for a home office, and in some cases, it can even be used as a rented out space to bring in some extra income.

However, one of the most common occurrences the crews at SERVPRO of South Frisco / The Colony see
is water damage resulting from finished basements that were not, in fact, finished. A key factor the
homeowner missed is making sure their basement was properly waterproofed.

Not only does this prevent your basement from flooding and potentially saving you thousands of dollars in the event of a storm or flood by reducing damage, but it also creates a healthier environment in your home and lowers heating and cooling costs. It also goes a long way in protecting your sump pump and preventing structural damage.

As we enter into the volatile spring season, we can expect to see more rainwater getting into the basement as a result of storms. If not addressed quickly, water damage of this kind can lead to mold problems and potentially ruin furniture, not to mention, undoing the hard work that came with remodeling your space.

The best way to keep your finished basement actually finished is by waterproofing and preventing it in the first place.

If you find yourself ankle-deep in water in your basement, you can always call SERVPRO of South Frisco/The Colony for all your water damage restoration needs. 972-335-9900

Hidden Appliance Leaks Can Cause Water Damages

6/2/2020 (Permalink)

White washer and dryer in a laundry room that are submerged in water Many of the appliances we use each day require a water source

Think about the last time your appliances were moved or inspected

Many of us don’t think about the household appliances that we use every single day. For most, they probably become a passing thought about how much wear and tear they are receiving. Most of the appliances we use to make our everyday lives easier to utilize water. This means they are prone to leaks at some point if they are not caught early on.  Water damage can sit for ages before you as a homeowner realize. This is why regular inspections are important for prevention.

Inspect These Appliances for Leaks Often

  • Hot Water Heater
    • The lifetime of a hot water heater will typically span 10 to 15 years, but leaks can start much earlier than this. The seals and pipes connected to the hot water heater can often break down, so keeping an eye out for any accumulation both during and after use is a smart move.
  • Refrigerator
    • The rarity with which refrigerators are moved can lead to secret water damage that festers for ages before it is brought to light. A refrigerator’s water lines are typically made from a soft plastic that can easily fail, so checking for leaks behind and under the fridge as part of your annual home maintenance is wise.
  • Dishwasher
    • A dishwasher’s tubing is just as problematic as a refrigerator, but is even more isolated and utilizes far more water. Additionally, homeowner’s insurance often does not cover water damage caused by older models of dishwashers, so regular checks are extremely important to keep up with.
  • Washing Machine
    • Washing machine hoses are some of the most common sources of leaks. Because they are notorious for this, it is recommended that they are inspected at least once a month by homeowners so you can be sure no issues have arisen. In addition to these regular checks, they should be fully replaced every five years in order to prevent hidden deterioration.
  • Air Conditioner
    • The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions, water damage can quickly be caused. Reference your manufacturer’s manual to determine how often your unit should be inspected and serviced—having a professional technician evaluate your machine is the best defense against HVAC-created water damage.

Spring Watering Tips

3/26/2020 (Permalink)

One of the best parts about spring is the fresh flowers, fresh-cut grass, and the planting of gardens. We thought while everyone is at home during this quartine, what a better time to review some water tips to ensure that a water damage doesn't occur in your home!


Everyday Water Use

  • Do not let the faucet run while brushing your teeth. Just wet your toothbrush and fill a small glass with water for rinsing out your mouth.
  • Limit showers to no longer than 5-minutes.
  • Select the appropriate water level for the size of your load of laundry or dishes.

Watering Plants

  • Rotate plants toward the light whenever you water them to keep them growing straight.
  • Water hanging plants with ice cubes to keep water from spilling out of the bottom.
  • Use pots made from non-porous material such as plastic to help plants retain moisture longer


Lawn care When the weather is hot, outdoor water usage increases significantly. The good news is that most lawns can thrive with less water than you think.

When to Water

  • To determine if your grass needs watering, step on it. If it springs back up, it doesn’t need watering. If the blades of the grass lie flat, it’s time to water.
  • Turn the sprinklers on at a low speed to avoid a wasteful run-off. Remember, over-watering promotes shallow root growth, making your lawn less hardy.
  • Water early in the morning or in the evening after the sun has set to help prevent losing water to evaporation. As much as 30% of water can be lost to evaporation.
  • If using automatic sprinklers, install a rain sensor to avoid watering on rainy days.

How to Water

  • Water slowly and thoroughly during cool, windless hours, and as infrequently as possible. Never water to the point of run-off.
  • If necessary, water in several short sessions rather than one long one. Three ten-minute sessions spaced 30 minutes apart will allow your lawn to better absorb moisture.
  • Let grass grow taller in hot weather. Most southern lawns will thrive if they receive one inch of water per week during the summer.

Just a reminder to ALWAYS check your faucets for leaks. Make sure your outside and inside faucets are all tightened and secure to keep from wasting water or having a water damage. Leaks wastewater 24 hours a day, 7 days a week.

Basement Flooding

3/26/2020 (Permalink)

A large amount of rainfall brings the potential to see flooding in the basement of your home. By understanding the usual causes of water retention in the lower floors of your home, you can take the necessary maintenance steps to ensure that your property stays dry for years to come.

Check out a few tips we have for you

Location and Climate Factors

  • A primary cause of excess water is above-average rainfall. Choosing to reside in a coastal area, for example, can increase the risk of a basement flood. Even in dryer climates, laying your home’s foundation on a low-lying or sloped part of the property can cause water to pool under walls and seep through the outer layers of the building. 

Basement Drainage

  • Should your home sit near or on the water table, a basement drainage system and the sump pump will likely be necessary to prevent excess dampness in the flooring. If the pump system breaks down due to electrical or plumbing problems, contact a qualified professional who can perform wiring or pipe repair. A powered mechanism for removing water from the basement after flooding is the most robust method for the prevention of property damage. 

Sources of Leakage

  • Sometimes the biggest issues facing the homeowner lie in the ingress of water. Cracked walls or insufficient sealants and waterproof coatings can allow water that would otherwise drain away to enter the basement. Improperly positioned or damaged gutters and downspouts can divert water toward the house rather than into the yard. Gutters can also become clogged with leaves or other material, causing them to overflow. Gaps in roofing tiles or shingles can also cause undesirable water redirection, especially in periods of extreme rain or snowmelt. Controlling the water volume before it reaches the basement is often the best preventative measure. Following the above checklist of troubleshooting tips will usually stop the problem before it begins. 

How do you Handle a Water Damage

3/25/2020 (Permalink)

Bathroom sink that has water overflowing, slipping onto the floor Even clean water can cause damage to your home or business

What do you do now?!

If you have a water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are some things to do before SERVPRO of South Frisco/The Colony arrives.

  • Shut off the source of the water.

  • Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.

  • Remove as much excess water as possible by mopping and blotting

  • Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushions for even drying

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting

  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.

  • Use wooden clothespins to keep furniture skirting off damp floors

  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors

If you have any questions about how to handle a water damage, check out the SERVPRO of South Frisco/The Colony Facebook page or give us a call at 972.335.9900

The Science Behind our Drying

3/25/2020 (Permalink)

What goes into drying your water loss?

The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. Your initial reaction will be to grab towels and a mop to clean up the water, maybe even a fan or two. Our professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages.

SERVPRO of South Frisco/The Colony will inspect to detect everything that is wet, measure how much moisture is in the wet materials and monitor whether the materials are drying properly and also speed up the process by using professional drying equipment. 

We use the latest technology and tools; The SERVPRO DryBook allows us to capture and track the steps of a restoration project according to industry best practices and standards. This will ensure that your restoration is done properly and efficiently as well as improving results and restoring your property faster! 

Preventing Flood Damage

3/24/2020 (Permalink)

According to the National Flood Insurance Program, flooding is the most common natural disaster in the United States causing $2.7 billion in losses between 2001 and 2010.

The National Flood Insurance Program aims to reduce the impact of flooding on private and public structures. It does so by providing affordable insurance to property owners, renters, and businesses and by encouraging communities to adopt and enforce floodplain management regulations. These efforts help mitigate the effects of flooding on new and improved structures. Overall, the program reduces the socio-economic impact of disasters by promoting the purchase and retention of general risk insurance, but also of flood insurance, specifically.

Flooding is not covered by most homeowner’s insurance policies so it may be necessary to buy a separate flood policy for your home. Here are a couple of tips to keep water from entering your home during a heavy rain event:

  • Fix foundation leaks that may allow water to enter your home.
  • Make sure your roof is secure and protected.
  • Clear gutters and drains

If water ever floods your home, getting someone on-site as soon as possible is key to keeping the amount of damage to a minimum. SERVPRO of South Frisco/The Colony is ready to respond at any time and also provides a free assessment and estimate.

What is Water Restoration?

3/24/2020 (Permalink)

Imagine you come home for lunch on a Wednesday afternoon and you walk into your living room covered with 8 inches of water.

What do you do or who do you call? Do you call your family-friendly local contractor or Water Restoration Company? What is the difference?

After the water mitigation process, many trained water damage restoration specialists will focus on reconstructing and rebuilding your home through a variety of applications. The water damage restoration process is intended to help homeowners recover from all damage.

There are many differences between contractors and Water Restoration Companies. Here are a few:

  • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
  • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7/356 and someone to monitor your job daily.
  • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.

DO's and DON'TS Emergency Tips for water damage

3/28/2019 (Permalink)

These DO's and Don'ts Emergency Tips for water damage will assist you in taking quick proper action to help you reduce damage and increase the chances of successful restoration, before help arrives.

Sanitary water-clear:

DO: Shut off the source of water if possible or contact a qualified party to stop the water source.

DO: Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.

DO: Remove as much excess water as possible by mopping and blotting.

DON'T: Enter rooms with standing water where electrical shock hazard may occur.

DON'T: Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.

DON'T: Leave books, newspapers, magazines or other colored items on wet carpets or floors as this may cause staining.

Contaminated water-gray, black or sewage:

DO: Avoid all contact with sewage and items contaminated by sewage.

DO: Wash you're hands thoroughly after contact with contaminated items.

DON'T: Spread contaminated water by walking unnecessarily on damaged or wet areas.

DON'T: Turn on the HVAC system if there is a possibility of spreading contaminated air.

DON'T: Use household fans to dry the structure and spread contaminants.

DON'T: Use products for personal hygiene and cleanliness if exposed to the contaminated area.

Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult your local health department or physician.

In the event of water damage please call SERVPRO® of South Frisco/The Colony. We are always here to help!

What happens to your home? Minutes to 1 week after water intrusion

3/28/2019 (Permalink)

Need Emergency Service? Call Us 24/7 SERVPRO® of South Frisco/The Colony 972-335-9900.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

At SERVPRO® of South Frisco/The Colony our staff and technicians are highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification our staff is equipped with the knowledge to restore your property.

The Water restoration Process

3/28/2019 (Permalink)

Repairing a water damaged home involves a process starting with a thorough inspection of the damage to the of flooring, walls, and ceilings.

Step 1: Inspection – A SERVPRO® professional can best assess the extent of water damage in your home. Each inspection determines a class and category of water damage. Defining the class and category of water damage helps outline the best means to restore your property.

Classes of Water Damage

    • Class 1 damage involves part of a room that has absorbed little moisture. It’s the least level of damage, represents less than ~5% of the combined floor, wall and ceiling surface the space.
    • Class 2 (significant amount of water absorption and evaporation load) represents ~5%-~40% of the combined floor, wall and ceiling surface area in the space. 
    • Class 3 (greatest amount of water absorption and evaporation load) has absorbed up into the walls, saturated most of the area, and may have come through the ceiling. Represents more than ~40% of the combined floor, wall and ceiling surface area in the space. Class 3 damage is considered the worst.
    • Class 4 (deeply held or bound water) damage requires specialty drying and longer dry times due damage done to materials such as hardwood, stone, and concrete.

 Categories of Water Damage

    • Category 1 involves damage from a clean water source such as toilet tanks, broken pipes supplying clean water. Category 1 water damage can degrade into Category 2 or 3 if it sits too long.
    • Category 2  involves damage from “grey water,” such as washing machine or dishwasher water containing detergents. It may also involve water containing urine from toilet overflows.
    • Category 3 involves completely unsanitary water that can easily cause illness, disease, or death. Category 3 water comes from sewage, river flooding, flooding from sea water, and standing water that has begun growing bacteria and other microbes. This category of water can carry trace levels of regulated or hazardous materials (e.g., pesticides, or toxic organic substances).

 Step 2: Water Removal – Water extractors are used to remove water from your home. The type of equipment needed depends on the extent of the water damage. Water removal begins as soon as possible to prevent secondary damage, mold and bacteria growth.

Step 3: Drying – After all standing water and absorbent surfaces are vacuumed, drying and dehumidification begins. This step is important to clear up any remaining moisture after water removal. The drying out process typically can take 3-5 days, maybe longer for larger losses.

Step 4: Cleaning – All personal belongings need to be cleaned and sanitized to prevent unwanted mold and bacterial growth. Carpeting, clothing, and drapery are given antimicrobial treatments. Air scrubbers may also be used to remove particles and moisture from the air.

Step 5: Restoration – The biggest step in the process is restoration if materials had to be removed. Restoration involves replacing materials like drywall and insulation. Sometimes this process is as simple as installing a few panels of drywall, while serious cases could require replacing entire walls. 

In the event of unknown water damage, many homeowners aren’t able to prevent mold growth. A tiny leak in the roof or pipes can persist for months before you notice it. In a situation like this, the restoration process takes even longer.

Acting Fast

Whether your home has been flooded by broken pipes or a leaky roof, it’s important to remove all contaminated and wet materials in your home as soon as possible.

We are local here in Frisco and can respond faster to start your water restoration process. Please call SERVPRO® of South Frisco/The Colony! We are always here to help!

Emergency Tips for water damage

3/27/2019 (Permalink)

These emergency tips for water damage will assist you in taking the necessary actions to help you reduce secondary damage and increase the chances of successful restoration, before help arrives.

Sanitary water-clear:

DO: Shut off the source of water if possible or contact a qualified party to stop the water source.

DO: Turn off circuit breakers for wet areas of the dwelling when access to the power distribution panel is safe from electrical shock.

DO: Remove as much excess water as possible by mopping.

DON'T: Do NOT enter rooms with standing water where there may be an electrical shock hazard.

DON'T: Do NOT enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. ALWAYS avoid electrical shock hazards.

DON'T: Do NOT any colored items on wet carpets or floors as this may cause bleeding or staining.

Contaminated water-gray, black or sewage:

DO: Avoid ALL contact with sewage and items contaminated by sewage in any affected areas.

DO: Wash your hands/any exposed areas of body/items thoroughly after contact with contaminated items.

DON'T: Do NOT spread contaminated water by walking through damaged or wet areas.

DON'T: Do NOT turn on the HVAC system if there is a possibility of spreading contaminated air. Use of any HVAC system or fans to “dry” the structure will spread contaminants into unaffected areas of the dwelling.

DON'T: Do NOT use products that are exposed to the contaminated area. (personal hygiene, etc.)

Note: If exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult your local health department or physician.

As always, in the event of water damage please call SERVPRO® of South Frisco/The Colony at (972) 335-9900. We're always here to help!

The key to reducing damage and saving money is responding quickly to your water damage.

3/25/2019 (Permalink)

We are able to respond quickly to your call! We are located here in Frisco!

30 MINUTES-ONE HOUR: Within 30 minutes to one hour from notice of loss, a SERVPRO® of South Frisco/The Colony professional will contact you to arrange for service. You'll know help is on the way!

ONE HOUR-FOUR HOURS: Within one to four hours of loss notification, a SERVPRO® of South Frisco/The Colony professional will be on-site to start mitigation services. We will thoroughly inspect your home using moisture meters and infra-red to identify water damage areas. 

DETAILED EXPLANATION: A trained, uniformed and equipped SERVPRO® of South Frisco/The Colony professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

SETTING UP DEHUMIDIFIERS/AIR MOVERS: A SERVPRO® of South Frisco/The Colony professional will begin setting up equipment to affected areas to begin the drying process. 

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope and plan of action will be communicated to the appropriate person, normally your adjuster or property manager.

CLEANING & RESTORATION: SERVPRO® of South Frisco/The Colony professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We will use State-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed, which typically takes 3-5 days to dry affected materials. A final walk-through will be conducted with you to help insure your satisfaction.


3/25/2019 (Permalink)

SERVPRO® of South Frisco/The Colony is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® Professionals may be needed.

We will ask you several questions:

  • Your name and contact information.
  • The street address of the water-damaged home or business.
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Your insurance information (if applicable)                                                                    We answer the phone ready to help.      SERVPRO ® of South Frisco/ The Colony (972)-335-9900. 

Insured: How To Know You Are Covered in a Flood

9/13/2018 (Permalink)

Your homeowners' policy is likely designed to take care of accidents that were unable to be foreseen. While it can secure against most of the things that can go wrong with your home in Frisco, TX you may need additional insurance for certain issues. Sometimes your basement flood can be covered, and sometimes it cannot.

What Isn't Covered?

There are several things your homeowners' policy probably doesn't insure:

  • Flood damage
  • Issues resulting from negligence or improper maintenance
  • Backup of municipal sewer lines
  • Repair of the flood's source

You may have to purchase additional insurance coverage for some of these issues. The cost of some of the repairs, however, such as repairs done by restoration professionals for problems caused by poor maintenance, will probably have to be paid out of pocket.

What Is Covered?

If the accident that causes the damage is sudden and unavoidable, such as a water heater that breaks and causes a basement flood, your homeowners' policy will probably protect you. If your floor or a wall needs to be replaced, your dwelling insurance can take care of it. If items are ruined in the flood, the personal property clause in the policy can help you pay for their replacement after the deductible is met.

What Additional Protection Is Needed?

If you experience frequent flooding it is a good idea to purchase flood insurance. Water backup coverage can help you when your basement is flooded by a backed-up sewer line or a clogged pipe outside your home. Talk to your insurance agent about other options that may be helpful for you to have to protect your home.

If a sudden accident causes a basement flood, a lot of the damage is probably insured by your homeowners' policy. Some special circumstances might require further coverage, though. It is important to make sure you understand your policy and have the right one in place before a problem occurs.

Tips to Preventing Frozen Pipes!

11/29/2017 (Permalink)

Frozen pipes can lead to burst pipes due to the water pressure build up.

11/29/2017 (Permalink)

Tips to prevent pipes from freezing at your home:

  • Keep a slow trickle of water flowing through faucets that connect to pipes that run through an unheated or unprotected space. The cost of the extra water is a low cost compared to the cost to repair a broken pipe.
  • Seal cracks and holes in outside walls and foundations near water pipes with caulking.
  • Keep cabinet doors open to allow warm air to circulate around pipes.
  • Insulate pipes that pass through unheated spaces (i.e. crawlspaces, basements, garages).
  • Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors.
  • Know where your main water shut-off valve is. If a pipe freezes or bursts, shut the water off immediately.
  • When away from the house for an extended period, be careful how much you lower the heat. A lower temperature may save on the heating bill, but there could be a disaster if a cold spell strikes and pipes that normally would be safe, freeze and burst.

Weatherproofing your home against the cold will help protect your indoor plumbing against the threat of breaks.